TuffPuff Privacy Policy

At TuffPuff, we respect your privacy and are committed to protecting the personal data you share with us when you register, play, or communicate with our team. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe. By creating an account and using our platform, you agree to the practices described below. If you have questions, our support team is available via Live Chat 24/7, email, or Telegram.

Who We Are

TuffPuff is owned by GBL Solutions N.V., registered in Curaçao, and operated through a company registered in Nicosia, Cyprus. We hold a Government of Curaçao eGaming licence (OGL/2024/589/0556). As the data controller, we determine how and why your personal information is processed across our website, mobile platform, and any TuffPuff app or Telegram bot we operate.

Information We Collect

When you complete TuffPuff register steps or interact with our services, we collect several categories of information to provide a safe and personalized experience.

• We gather identity and contact details, such as your name, date of birth, address, email, and phone number, provided when you register at TuffPuff.
• We collect financial information, including payment card details, e-wallet data, or cryptocurrency wallet addresses used for tuffpuff deposit and tuff puff withdrawal transactions.
• We record verification documents (ID, proof of address, proof of payment) required under our know-your-customer obligations.
• We track your gaming activity, including bets placed on tuffpuff slots, tuffpuff live casino sessions, bonus usage, and loyalty level progress.
• We log technical data such as IP address, device type, browser, and session information whenever you access tuffpuff login or use the TuffPuff app.
• We store communication history from Live Chat, email, and Telegram, including messages related to tuffpuff bonus codes, promotions, or account support.

How We Use Your Data

We use the information we collect for legitimate operational, legal, and promotional purposes connected to our casino services.

• We use your data to verify your identity, process registration, and manage your TuffPuff account securely.
• We process your tuffpuff deposit and tuffpuff withdrawal requests, including applying withdrawal limits based on your loyalty rank.
• We use gameplay data to calculate loyalty XP, rank progression, cashback, and eligibility for offers like the tuffpuff no deposit bonus or tuffpuff free spins.
• We send you updates about new promotions, tuffpuff bonus codes, tournaments, and Bonus Wheel offers through our Telegram channel, email, or in-platform notifications, where you have consented to receive them.
• We analyze aggregated data to improve our games, platform performance, and overall tuffpuff casino games experience.
• We use your data to detect fraud, prevent money laundering, and comply with our licensing obligations under Curaçao law.

Legal Basis for Processing

We process your personal data based on the performance of our contract with you, our legitimate business interests, your consent where required, and our compliance with applicable gambling, anti-fraud, and financial regulations. Where we rely on consent, such as marketing communications, you may withdraw it at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties necessary to operate TuffPuff and deliver our services.

• We share data with payment providers and banks to process tuffpuff deposit and tuff puff withdrawal transactions securely.
• We share gameplay data with our game providers and live casino studios to deliver tuffpuff slots, tuffpuff live casino, and other game types.
• We disclose information to regulators, auditors, and law enforcement when required by law or our Curaçao licence.
• We use third-party service providers for identity verification, hosting, analytics, and customer support tools.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize returning visitors, remember your preferences, and keep your tuffpuff login session secure. Cookies also help us measure traffic from keywords such as tuff puff casino, tuffpuff review, or tuffpuff app searches, so we can improve our marketing and website performance. You can manage cookie settings through your browser, though disabling certain cookies may limit some site functions.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. Verification documents and transaction records are typically kept for the period required under Curaçao gaming regulations, even after account closure. Documents submitted for verification must be provided within 30 days of our request, as outlined in our account verification procedures.

Data Security

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Our systems use encryption, restricted access controls, and secure servers to safeguard data related to your tuffpuff casino account, including financial details used for tuff puff deposit and withdrawal activities. While we take security seriously, no system is completely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we store about you.
• You may ask us to correct inaccurate or incomplete information in your TuffPuff account.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to request a copy of your data in a portable format.

To exercise any of these rights, you can contact us at support@tuffpuff.com, and we will respond within the timeframes required by applicable law.

International Data Transfers

Because we operate across multiple regions, including Germany, Austria, Switzerland, Canada, Australia, New Zealand, Poland, and other target markets, your data may be transferred and processed outside your country of residence. We ensure that any such transfer is subject to appropriate safeguards consistent with applicable data protection standards.

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close it and delete the associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of TuffPuff after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our team through Live Chat, available 24/7, email us at support@tuffpuff.com, or message us via Telegram. We are here to help and ensure your experience with us remains transparent and secure.